At Internet Buddy, we are committed to providing high-quality website design and development services and app development services. We strive to ensure that you are completely satisfied with our work. However, we understand that there may be situations where refunds and returns are necessary. This Refund and Returns Policy outlines our procedures for such cases.
1. Refund Eligibility
Refund requests may be considered under the following circumstances:
- Dissatisfaction: If you are not satisfied with the quality of our Services and can provide specific reasons for your dissatisfaction.
- Payment Errors: In cases where you have been charged an incorrect amount or multiple times for the same service.
- Project Cancellation: If you choose to cancel a project before we have initiated work and have not incurred significant costs.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [contact email/phone] and provide details of your refund request, including your name, contact information, project details, and the reason for the refund.
- We will review your request and may request additional information or clarification.
- Once we have all the necessary information, we will evaluate your request and respond within a reasonable timeframe.
3. Refund Process
If your refund request is approved:
- We will initiate the refund to your original payment method as soon as possible.
- Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s policies.
4. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Services where work has already commenced and costs have been incurred.
- Customized or bespoke development work that cannot be reasonably resold.
5. Project Cancellation
If you choose to cancel a project after work has already begun, we will assess the costs incurred up to that point. You may be responsible for covering these costs, which will be deducted from any refund.
6. Changes to Projects
If you wish to make changes to a project’s scope, timeline, or deliverables, please contact us as soon as possible. Depending on the nature of the changes, additional charges may apply, or the project timeline may be adjusted.
7. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected]
By using our Services, you agree to the terms and conditions outlined in this Refund and Returns Policy. If you do not agree with these terms, please do not use our Services. Thank you for choosing Internet Buddy for your website design, development, and app development needs.